A clear privacy notice.
How this website handles enquiries, customer projects and support.
Company number: 17568188
Registered office: 5 Greenland Avenue, Middlesbrough, TS5 4JH, UK
help@webstead.uk
Not VAT registered. No VAT is charged.
What we collect
When you send a brief we store your sign-in identifier, business name, services, area, preferred style, contact details, plan choice and the time of submission. Customer support stores requests, replies and uploaded images. Project records include domains, renewal dates, launch tasks and subscription status. Please do not include sensitive personal information.
Why we use it
We use these records to respond to your enquiry, agree a project, provide the website service, manage support and keep required business records. The intended legal bases are steps requested before a contract, performance of a contract, legal obligations and legitimate interests in securing and administering the service. We do not add you to marketing lists through this form.
Where it goes
Records are held in the site’s Cloudflare-backed database and file storage. Sign-in and account access are managed by Webstead using secure email links and owner passkeys. Once connected, Stripe processes payments and provides billing records; we store subscription identifiers and status, never card details. Optional email notifications use Resend and link back to the owner dashboard. Notifications are inactive until configured. These providers may process data internationally; the operator must document applicable safeguards before public launch.
Access and retention
You can access your own projects and requests in the customer portal. The business owner can access customer records to deliver the service. Enquiries should be reviewed after 90 days and deleted when no longer needed. Service and payment records should be kept only for the period justified by contractual and legal obligations. Retention review is manual; this site does not currently delete records automatically.
Your choices and rights
Contact the operator shown above to request access, corrections, deletion or to object to processing where applicable. You can also complain to the UK Information Commissioner’s Office. Cancellation stops renewal; it does not automatically delete business records that must be retained.
Cookies and browser information
This application sets no marketing or analytics cookies and keeps unfinished form answers in tab memory only. The hosting and sign-in platforms may use essential session mechanisms and normal security logs. Google Fonts receives connection information to deliver typefaces. Locally hosted concept photographs were generated for Webstead and do not depict client projects. Stripe’s hosted checkout has its own privacy and cookie information.
Hosting & handover information
We also store your requested setup services, domain and email preferences, setup quotes, Webstead charge information, approval records and service progress to manage your enquiry and deliver agreed work. Your own records are available in your customer portal and to authorised Webstead staff. We do not request passwords, payment card details or identity documents in these forms.
Webstead uses Fasthosts and Cloudflare for infrastructure where appropriate and Stripe to process customer payments. We agree what is needed before sharing information for registration or setup. Providers may process your details under their own terms and privacy notices, and carry out identity checks directly. We retain setup records under the same enquiry and service-record arrangements described above.