Clear terms.
Before we start.

1. Who these terms are for

These terms are between Webstead Ltd (we, us or Webstead) and the person or business named in the agreed project scope (you). Our service is intended for customers purchasing mainly for their trade, business or profession. You must be authorised to place the order for that business.

If you are purchasing mainly for personal use, tell us before ordering so the appropriate consumer information and terms can be provided. These terms do not remove rights or protections that cannot lawfully be excluded. Contracts and support are provided in English.

2. Your plan and agreed scope

Business Card: £9.99/month or £79 once, one fixed-layout page. Starter: £29.99/month or £199.99 once, up to five pages. Business: £49.99/month or £299.99 once, up to ten pages. Plus: £79/month or £399.99 once, up to twenty pages. No VAT is charged by Webstead.

Monthly plans include the stated routine website care and 0, 1, 3 or 6 small content changes per monthly period respectively. One-off purchases include the completed website and editable source files following full payment and acceptance; ongoing care, updates, hosting, domain fees and third-party services are excluded.

Customers select, contract with and pay their hosting and domain providers directly, including renewals, HTTPS configuration and third-party form/email services. Register these accounts in your own name. We do not register or pay for them as part of a website purchase.

We agree the pages, features, actual hosting compatibility, enquiry delivery arrangements, content responsibilities and delivery date before launch. A brief is an enquiry, not a payment authorisation.

3. One-off ownership and handover

The one-off option is a single payment, not a deposit or instalment subscription. No automatic Webstead renewal applies. Ownership of the bespoke website files transfers after full payment and acceptance. Your supplied content remains yours. Third-party software, fonts and images retain their own licence conditions.

We supply the agreed editable website files and installation information. A working deployment depends on your chosen hosting supporting the required files and any form/email backend. We agree and test those requirements before handover. Hosting support, domain administration and future website changes are separate.

Payment confirmation comes from Stripe verification, not simply returning to our website. We do not mark unpaid or failed checkout sessions as paid. Monthly subscriptions and separately agreed legacy services retain their accepted contractual terms.

4. How an order starts

Sending a website brief is an enquiry, not an order and not permission to take payment. We review the brief, agree the scope with you and invite you to accept these terms and start the chosen monthly or one-off purchase. You can correct your details and plan before paying.

A service contract starts when the scope and terms have been accepted, the first payment has succeeded and we have confirmed acceptance of the order in writing. We will provide the agreed scope and a copy of the applicable terms in a format you can save. Work begins after that confirmation and receipt of the information needed to start.

5. Webstead service charges and supplier payments

Webstead is your contracting supplier for the managed website, domain, email, setup and extra services specified in your order. You pay Webstead through Stripe; we pay our own infrastructure suppliers. You are not asked to pay Fasthosts or Cloudflare directly for services we supply under that order. Our retail prices include our management and margin and need not match our supplier costs. Supplier costs, references and internal payment records are private business records, not customer charges.

Every additional charge states its description, total GBP price, whether it is one-off, monthly or annual, and the renewal, cancellation and handover arrangements. Domain and email services are not included in a website-only price unless expressly agreed. Existing website plan prices are unchanged. Webstead is not VAT registered and does not charge VAT. Supplier VAT is a cost to Webstead; it is not added as a separate VAT charge to your invoice.

Customer acceptance and payment confirmation are separate: accepting a setup scope does not take payment. Before opening Stripe checkout for an additional service you must accept its current price and terms. Recurring charges renew at the stated interval until cancelled in accordance with the agreement. Different services may have separate payment dates and Stripe receipts. One Webstead billing relationship does not promise a single consolidated transaction or invoice.

Cancelling a website plan does not cancel a separately agreed domain, mailbox or other recurring service. You can request cancellation of an eligible extra-service subscription at the end of its current paid period in your portal. Contact us about domain transfers, mailbox exports, one-off work, refunds or pending checkout. We confirm any agreed handover costs first. Supplier cancellation, renewal and data handover are managed by Webstead separately; payment cancellation alone does not perform those supplier actions.

We agree any price change before billing it and do not silently alter an existing subscription. Live checkout prices and terms are locked; a changed commercial offer requires an agreed replacement or cancellation. If payment fails we contact you and follow the service-specific notice and suspension arrangements in your agreed order, subject to rights that cannot lawfully be excluded. Domain availability and supplier fulfilment must be confirmed before committing to a delivery date.

6. Monthly payments and price changes

For website-only plans, payments are in pounds sterling, monthly in advance through Stripe once connected. The subscription renews automatically on its stated billing date until cancelled. The total and billing frequency are shown before payment. We do not receive or store your full card details.

The first payment covers the first subscription period, including design work within the agreed scope. We will explain when that period starts before you pay. Domain registration, business email and paid booking or other third-party subscriptions are separate, unless the scope expressly includes them. We will not add optional paid work without your agreement.

For an existing subscription, we will give at least 30 days’ written notice of a proposed price increase. It will take effect only at a renewal after that notice period, and you can cancel before it takes effect. If our VAT status changes, we will explain any proposed effect on your total before applying it.

7. Your information, photos and access

You provide accurate business details, service information and reasonably prompt feedback. You confirm that you own, or have the necessary permission for, the text, photographs, logos and other materials you supply. You give us permission to use them only as needed to provide and manage your website and related services.

You remain responsible for the accuracy of your prices, qualifications, claims, contact details and any sector-specific disclosures. We will ask you to approve these before launch. Please do not send passwords, card details or sensitive personal information through ordinary support requests. Where access is needed, we will agree a suitable secure method.

8. Design, review and launch

Our usual proposed turnaround is 5–7 working days after we have the required information and payment, but your actual start and launch dates are agreed individually. A working day is Monday to Friday excluding bank holidays in England and Wales. A quoted date is an estimate unless the scope expressly makes it a binding deadline.

For Starter, Business and Plus we provide a draft and one consolidated round of reasonable design and content feedback within the original scope. Business Card includes an initial accuracy check of your supplied text, image and contact details within the preset layout, rather than a custom design revision. Corrections to our own mistakes are not charged against any change allowance. Substantial redesigns, additional pages or a changed brief need an agreed quote before we proceed.

We will not treat silence as approval to publish. Launch requires your explicit approval of the final draft and completion of domain and contact checks. Missing content or delayed feedback can move the timetable; we will discuss a revised date.

9. Included changes and support

Business Card includes routine technical upkeep but has no monthly content-change allowance. You may still contact support about faults or ask for a content-change quote. We will agree any charge before doing that additional work. Starter, Business and Plus have the monthly allowances set out above.

A small content change updates supplied wording, a photo or contact details on an existing page without changing the structure or adding functionality. A request with several separate tasks may use more than one change; we will explain this before doing extra work. Unused allowances expire at the end of each monthly billing period and do not roll over.

Send requests through your customer portal or to help@webstead.uk, identifying the page and the exact change required. We will review the request and agree a realistic completion date. Support is handled on working days. Plus requests are prioritised in the change queue; no guaranteed response time or round-the-clock support is included.

Technical faults caused by our own implementation are handled as maintenance rather than ordinary customer content changes. Work outside the agreed scope is quoted separately and starts only after your approval.

10. Domains, email and third-party services

Your domain should be registered in your own name or business account. You retain ownership and are responsible for registration and renewal fees unless the scope says otherwise. We can help connect it but cannot guarantee that a requested domain, company name or trademark is available or suitable.

We will take reasonable care when changing domain records and agree the change before proceeding. Tell us about existing email and other services so their records can be preserved. Domain propagation and third-party processing times are outside our direct control.

Supplier service conditions may apply to domains, email and infrastructure we resell. Webstead bills you and pays the suppliers for managed services in your quote. For accounts you hold directly to take payments from your own customers, you remain responsible for that payment provider’s account and transaction fees. We do not promise uninterrupted availability of third-party services.

11. Website ownership and your content

You retain ownership of the materials you supply and any domain registered to you. You may use the completed website while the subscription is paid and active. Our underlying templates, reusable components, code and systems remain ours or the relevant licensors’ property, except where a written agreement expressly transfers particular rights.

Monthly service includes permission to deploy the agreed website on your own hosting during the paid service period. It is not an outright ownership purchase. Ownership transfer or a continued-use arrangement after cancellation must be separately agreed. The one-off option includes the agreed completed website and editable files after full payment and acceptance. Third-party assets remain subject to their own licences.

We will not use your name, logo or project as a public testimonial or portfolio example without permission.

12. Hosting, maintenance, backups and results

We will provide the service with reasonable care and skill, maintain the agreed website code; your hosting provider supplies hosting and HTTPS under your separate agreement, and take reasonable steps to keep our working website source available for recovery. Maintenance may occasionally interrupt access; we will give notice of planned material interruptions where reasonably practicable.

Basic response checks and available source backups support our management process. They are not a guaranteed uptime service, a promise of continuous monitoring or a substitute for your own records. We do not guarantee that a website will never suffer an interruption or security incident.

Basic search setup helps search engines understand your website. Search rankings, visitor numbers, sales and enquiries are not guaranteed. Advertising campaigns, ongoing search campaigns and business results are outside the monthly service unless separately agreed.

13. Failed payments and suspension

If a payment fails, we will notify you and provide a reasonable opportunity to put it right. We may pause new work and, after at least seven calendar days’ written notice of the overdue payment and intended suspension, suspend Webstead management or new work until payment is resolved. We will consider a genuinely disputed charge fairly and discuss the undisputed amount separately.

We may suspend access immediately where reasonably necessary to address unlawful material, a serious security threat or a legal requirement. Where permitted, we will explain the reason and what is needed to restore service. Suspension is not permission to charge for optional work you have not agreed to.

14. Cancellation and ending the service

For website-only subscriptions, you can cancel at any time through the portal, through Stripe’s billing area when available, or by emailing help@webstead.uk. There is no cancellation fee or minimum term. Cancellation takes effect at the end of the current paid billing period, and we will confirm the end date in writing. A delayed reply to an email does not change the date we received your clear cancellation request.

At the end of the paid monthly period, Webstead management and included updates stop. Your hosting and domain accounts stay with you and continue under your separate provider contracts. Domain ownership remains with you. Unless we agree otherwise or the law requires a refund, a period already paid for is not refunded merely because you choose not to use the remaining service. This does not affect remedies for a service we fail to provide properly.

Either party may end the contract for a material breach that is not put right within 14 calendar days of written notice explaining the breach, where it is capable of being remedied. If we end the service for our own convenience, we will give at least 30 days’ notice and refund fees for any paid period after the service ends.

15. Content return and handover

Before your service ends, ask us for a copy of the text and images you supplied. We will make those supplied materials available on a reasonable request made within 30 days after the service ends. This does not include a transferable website build, our reusable code or assets whose licences do not permit transfer.

Your separately purchased hosting, domain and email continue under your provider agreements; cancelling Webstead does not cancel those accounts. We can quote for additional migration help. We keep or delete personal and business records in line with the privacy notice and applicable legal obligations; cancelling a subscription does not automatically erase records.

16. Privacy, customer data and acceptable use

Our privacy notice explains how we handle your business contact details, project records and support information. You are responsible for the privacy information, cookie choices and sector-specific legal content your own website needs. We can help place content you provide, but general website management is not legal advice or a compliance certification.

If we will process your website visitors’ personal information on your behalf, we will agree any required data-processing terms, provider arrangements and instructions before enabling that processing. Do not assume a booking link or contact form includes those arrangements automatically.

Do not use the service for unlawful activity, infringement, spam, malicious code or content that creates an unreasonable security risk. We will act reasonably in assessing concerns and, where appropriate, ask you to remove or correct material.

17. Problems, remedies and responsibility

Tell us promptly if something is wrong so we can investigate and, where appropriate, correct or repeat the affected work. Where a problem cannot be put right within a reasonable time, we will discuss an appropriate remedy, which may include a price reduction or refund for the affected service.

We are responsible for losses for which we are legally liable, taking account of the nature of this service and the circumstances. This draft does not introduce a fixed financial liability cap or a blanket exclusion of business losses. Any proposed limit must be reviewed for fairness and reasonableness and agreed before orders are accepted.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Events outside a party’s reasonable control may affect delivery; the affected party must notify the other and take reasonable steps to reduce the impact.

18. Complaints, notices and changes to these terms

Send complaints and formal notices to help@webstead.uk or the registered office shown above, with your business name, project reference and the outcome you would like. We will acknowledge a complaint and explain the next steps and expected response date. You can also use your portal for ordinary support requests.

We will give at least 30 days’ written notice of a proposed material change to these terms for an existing subscription. It will apply only at a renewal after that notice period, and you can cancel before it takes effect. Changes needed immediately by law or to deal with a serious security issue will be explained as soon as reasonably practicable. We will keep a versioned copy of the terms applicable to your order.

A change to your plan or project scope must be agreed in writing. These terms and the agreed scope form the service agreement; a change does not remove rights or remedies that cannot lawfully be removed.

19. Governing law and disputes

The agreement is governed by the law of England and Wales. The parties will first try to resolve a dispute through direct discussion. Subject to any rights or jurisdiction rules that cannot lawfully be excluded, the courts of England and Wales will have jurisdiction.

If a provision is found invalid or unenforceable, the remaining provisions continue to apply so far as the law permits.